Contact

hello@dutyagent.co.uk

Use these subject lines so the right thing happens quickly:

2.1 General and support emails: within 2 Working Days (Monday to Friday, excluding bank holidays in England).

2.2 Complaints: acknowledged within 5 Working Days with a named person handling it, and a full reply within 20 Working Days. Data protection complaints are also acknowledged within 30 days as Article 77A UK GDPR requires; we aim to beat that.

2.3 Data subject requests: within one month, as UK GDPR requires.

2.4 Founder-run means one person reads this inbox. Out of hours we may be slower. Anything about a live fault affecting calls is read first.

Raj Varsani, trading as Duty Agent
Apartment 404, Skyline Apartments, 11 Makers Yard, London E3 3YP

Please use email where you can. Post is checked weekly.

4.1 Demo line: 020 7946 0000. This number is answered by Duty Agent's AI receptionist, not a person. It exists so you can hear the service. The call is recorded and transcribed in the same way as a live agency call, and the AI will say so at the start. Demo recordings are kept for 30 days. It is a demonstration line, not a support line, and the number may change; the current number is always the one shown on this page and at dutyagent.co.uk.

4.2 We do not publish a telephone number for human support during the pilot. If you need to speak to a person, email with "Call me" in the subject and a number, and we will ring you.

5.1 Duty Agent is not an emergency service and cannot dispatch anyone.

5.2 If there is a danger to life or property, call 999.

5.3 If you are a tenant with an urgent repair (gas smell, flood, no heating in winter, lock-out), call your agency's own out-of-hours or on-call line. If you reached the AI on your agency's number and described an emergency, the AI will try to transfer you to that line. If the transfer fails, the AI will say so and the call will still be in the agency's morning Digest, but that is not a substitute for the on-call line.

5.4 For a gas leak call the National Gas Emergency Service on 0800 111 999.

Duty Agent is a trading name of Raj Varsani, a sole trader based in London, United Kingdom. There is no company number because Duty Agent is not a company.
Owner: Raj Varsani
Address: Apartment 404, Skyline Apartments, 11 Makers Yard, London E3 3YP
VAT: Not VAT registered. If we register, VAT will be added to the price at the rate then in force and we will tell you 30 days before.
ICO registration: Duty Agent will register with the ICO before the first Agency call is recorded. The registration number will appear here.
Email: hello@dutyagent.co.uk
Website: https://dutyagent.co.uk

These details are shown to meet sections 1201 to 1206 of the Companies Act 2006 (which require a sole trader using a business name to disclose their own name and an address for service) and regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002 (which requires a geographic address, an email address and, once registered, a VAT number).

• Terms of Service: /legal/terms
• Privacy Notice: /legal/privacy
• Refunds and Cancellation Policy: /legal/refunds
• Data Processing Addendum: /legal/dpa