Legal
The documents, in one place.
Everything Duty Agent asks an agency to agree to, and everything a caller might want to know about a recording. Written in plain English, with a summary at the top of each.
Terms of Service
The contract between Duty Agent and an estate or letting agency for the AI receptionist service. Monthly, no minimum term, cancel anytime.
Version 1.1 · effective 4 September 2026
Privacy Notice
How Duty Agent handles personal data about callers (as the agency's processor) and about agency staff (as controller), including the spoken recording notice, retention, US transfers and your rights.
Version 1.1 · effective 4 September 2026
Refunds and Cancellation Policy
No minimum term, cancel by email anytime, no refund for a month already started except the Founding Partner walk-away, and what happens to your recordings and your divert afterwards.
Version 1.1 · effective 4 September 2026
Data Processing Addendum
The Article 28 UK GDPR processor terms an agency accepts by signing up. Duty Agent processes caller data only on the agency's instructions, with named sub-processors, security measures, 72-hour breach notice and deletion on exit.
Version 1.1 · effective 4 September 2026
Contact
How to reach Duty Agent, how quickly we reply, the company details the law requires us to show, and what to do in an emergency.
Version 1.0 · updated 4 September 2026